Customer helpline 03457 643 64303457 643 643

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Key

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Power Cuts

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Planned Outages

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Multiple Outages

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If you have come across damaged electricity

network equipment please report this

immediately by calling our

customer helpine on 03457 643643



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Can't Find Your Pin?

There are a number of reasons your power cut or planned outage may not be displayed:

  • The power cut has not been reported yet - you can report a power cut online or phone the customer helpline 03457 643643
  • Not all low voltage planned outages are displayed
  • The location of your premises is a distance away from the equipment that requires maintenance or repairs
  • The planned work has not started, has not created an outage or could not go ahead
  • The required work has been completed and your power should be back on
  • Plan number may be different from your card reference number