Customer helpline 03457 643 64303457 643 643

There are no active alerts at present.

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There are no active alerts at present.


Fault Icon

Power Cuts

Planned Icon

Planned Outages

Cluster Icon

Multiple Outages


Safety Message

If you have come across damaged electricity

network equipment please report this

immediately by calling our

customer helpine on 03457 643643


Can't Find Your Pin?

There are a number of reasons your power cut or planned outage may not be displayed:

  • The power cut has not been reported yet - you can report a power cut online or phone the customer helpline 03457 643643
  • Not all low voltage planned outages are displayed
  • The location of your premises is a distance away from the equipment that requires maintenance or repairs
  • The planned work has not started, has not created an outage or could not go ahead
  • The required work has been completed and your power should be back on
  • Plan number may be different from your card reference number